FAQ

Technology has its disadvantages and Operating instructions have their limits Although Aquaplus take care that everything is phrased in a way that is easy to understand and functions without problems. We have summarized our most frequently asked questions here which can help you answer your questions yourself. Still, if you have any other questions feel free to contact us on toll free number 1800114454.

 

 Where can I buy Aquaplus products and what are the products cost?

You can obtain Aquaplus products directly from our authorized Dealers. You will also be able to find out information on prices there.

 

Where can I get brochures?

You can download brochures on Aquaplus products directly via our homepage.

 

The connections on the surface-mounted faucet are leaking. What is the reason for this?

Before installing the faucet, ensure that the connections are installed without stress. The use of original seals is mandatory. Damaged seals must be replaced when necessary.

 

What is Hi-Flow diverter?

Hi-Flow diverters are ideal for use on the top floor of buildings where there is less water pressure, It delivers a high flow rate to quickly fill your bath.

 

What is Thermostatic?

A thermostat is a component which senses the temperature of a water system. It automatically maintains a constant temperature of water pressure and the temperature of hot and cold-water supply that prevent burning.

 

My faucet or shower is dripping, what can I do?

When a faucet or shower is switched off, it is physically necessary for it to drip briefly. This is not a product fault that justifies the replacement of the faucet, so if the faucet drips for a few minutes after shutoff this is nothing to be alarmed about.  However, if you have a continual drip than this could be an issue with the cartridge of other parts of the faucet.  If this is the case contact our technical services for further assistance at 1800114454.

 

The handle of the diverter valve on the thermostat is stiff. How can this problem be rectified?

There are several possible reasons for the handle being stiff. For example, deposits on the sealing surfaces may lead to stiffness. Please replace the component according to the enclosed installation manual. For more information, please refer to your installation instructions.

 

How do I clean my Aquaplus products correctly?

Aquaplus products are high-quality products, we want you to be able to enjoy the design and the high level of functionality for a very long time! To avoid damage and claims, it is necessary to consider certain standards when cleaning: –

Do not use any cleaning agents containing hydrochloric acid, formic acid, chlorine bleach or acetic acid, as these can cause significant damage. Instead, spray cleaning agents onto a soft cloth and use this to wipe the surface.

 

How much warranty do you provide and what does it cover?

Different products come with different warranties based on their purpose & utilization, Kindly contact to our authorized distributors of contact our toll-free number for warranty against your product at 1800114454.

 

Whom should I contact if I have complaints?

Aquaplus distributes its products to its customers exclusively via its distribution channel. Therefore, this means the customer has a warranty claim primarily against the specialist retailer / seller, but not against the manufacturer. In case of any complaints, please contact the outlet where you purchased your product.

 

However, if you need to contact directly with any complaints or product question you can contact our customer service or technical services department at 1800114454 and they can assist you with your needs.

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